Shipping Policy

We're excited to get your order shipped out to you as quickly as possible. This shipping policy outlines everything you need to know about how we get your purchases to you.

Free Shipping

We offer free standard shipping on all orders over $250. This does not include orders to Hawaii, Alaska, expedited shipping (Next-Day, 2-Day, 3-Day) or orders that require shipping by freight truck. Free shipping can be selected during the checkout process.

Shipping Options

If you prefer a faster delivery option, we offer a variety of shipping methods at competitive rates. You can choose from:

• Standard Shipping (Ground): Estimated delivery within 7-10 business days
• Expedited Shipping (Next-Day): Shipping times do not include weekends. Selecting expedited shipping will speed up shipping times, but will not affect processing time. Expedited shipping does not ship on weekends (i.e. Next-Day shipped on Friday will be received on Monday). We are not responsible for transit delays.

International Shipping

We currently do not ship internationally. Check back here for information on any changes in international shipping options.

Processing Time

Processing time varies depending on the complexity of your order and the availability of items. Please reach out to support for current availability and estimated processing time.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to follow the progress of your shipment on the carrier's website.

Shipping Insurance

Shipping insurance can be purchased with any order to protect purchase from loss or damage during transit. If your package is lost or arrives damaged, we'll issue a full refund or replacement upon confirmation from the carrier.

QuickShip

Items that are labeled with QuickShip are stocked in our warehouses and ready to ship in 1 business day. QuickShip orders placed after 12pm EST will be shipped out next business day. Please note that some items marked with QuickShip only have specific variants available to ship. QuickShip is an add-on and has an additional fee. Information on individual product pages is provided.

Reshipping/Undeliverable

A shipping carrier will attempt to deliver a product 3 times. If the product is undeliverable and returns, the customer is responsible for reshipment fees. If the customer chooses to not reship the product, their will be a 20% restocking fee.

Cancelation Policy

Once an order is placed, it cannot be canceled. To return a product, please review return policy.

Return Policy

Thank you for choosing WA Warehouse for your medical equipment needs. We strive to provide high-quality products and exceptional customer service. In the event that you need to return a product, please review our return policy outlined below.

Return Period

New products purchased from WA Warehouse, unless otherwise stated on the product page are eligible for return within 60 days from the date they are delivered. Certified Refurbished products purchased from WA Warehouse are non-returnable.

Eligibility

All returns must be pre-approved by WA Warehouse before being shipped back. To initiate a return, please contact our Customer Service team.

Items will not be eligible for return if they are:

• Opened or used. The product must be in its original condition and packaging.
• Discontinued models. Please check with our customer service team to verify your model eligibility.
• Disposable Goods. (Single-use items such as wipes, gloves, etc)
• Refurbished.

Restocking Fee/Refund

A 10% restocking fee will be applied to all returns over $1500. This fee is deducted from the refund amount. All refunds over $300 will be sent by check regardless of payment method.

Return Shipping Costs

Customers are responsible for covering the costs of returning the product to WA Warehouse. We recommend using a trackable shipping method and insuring the package to ensure its safe return.

Return Process

To initiate a return, please contact our Customer Service team at sales@wawarehouse.com
After a return is approved, ship the product to the address provided by our Customer Service team.
Once the returned product is received and inspected, we will process the refund, minus any applicable restocking fees.

Customer Support

If you have any questions or concerns regarding our return policy, please contact our Customer Service team at sales@wawarehouse.com
WA Warehouse reserves the right to modify or update this return policy at any time without prior notice. Please review this policy regularly for any changes. For abuse of return policy, WA Warehouse reserves the right to use their discretion to suspend this policy.

Privacy Policy

At WA Warehouse we are committed to protecting your privacy and the security of your personal information. This Privacy Policy outlines how we collect, use, and share information about you when you visit our website, make a purchase, or otherwise interact with our services.

Information Collect

• Personal Information: We collect personal information such as your name, email address, shipping address, billing address, and phone number when you create an account, place an order, or subscribe to our newsletter.
• Device Information: We automatically collect information about your device, such as your browser type, operating system, IP address, and referring website.
• Usage Information: We may collect information about how you use our website, such as the pages you visit, the products you view, and the searches you make. We use cookies to help keep track of items you put into your shopping cart, including when you ahve abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

How We Use Your Information

• To fulfill your orders and provide customer service: We use your information to process your orders, deliver your products, and answer your questions.
• To send you marketing and promotional materials: We may use your email address to send you newsletters, promotional offers, and other marketing materials. You can always opt out of receiving these communications by clicking the "unsubscribe" link at the bottom of our emails.
• To improve our website and services: We use your information to analyze how you use our website and to improve our services.
• To comply with legal requirements: We may disclose your information if required by law or to comply with a legal process.

Sharing Your Information

We may share your information with third-party service providers who help us operate our website and fulfill your orders. These service providers may include:

• Payment processors: We use secure third-party payment processors to process your credit card and debit card payments.
• Shipping carriers: We share your shipping address with shipping carriers to deliver your orders.
• Marketing service providers: We may share your email address with third-party marketing service providers to send you marketing and promotional materials. However, we will only share your email address with service providers who have agreed to comply with our privacy policy and applicable privacy laws. This excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• BigCommerce: Our website is hosted on BigCommerce, which may collect some of your information as part of their platform. Your data is stored through BigCommerce's data storage, databases, and the general BigCommerce application. They store your data on a secure server behind a firewall.

Your Choices

• You can access and update your personal information by logging into your account.
• You can opt out of receiving marketing and promotional emails by clicking the "unsubscribe" link at the bottom of our emails.

Data Security

We have implemented reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure, and we cannot guarantee the security of your information.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions & Contact

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at sales@wawarehouse.com

Mobile Terms of Service

The WA Warehouse mobile message service (the "Service") is operated by WA Warehouse (“WA Warehouse”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to WA Warehouse’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of WA Warehouse through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with WA Warehouse. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18332175994 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other WA Warehouse mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18332175994 or email sales@wawarehouse.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.