Return Policy

Thank you for choosing WA Warehouse for your medical equipment needs. We strive to provide high-quality products and exceptional customer service. In the event that you need to return a product, please review our return policy outlined below.

Return Period

New products purchased from WA Warehouse, unless otherwise stated on the product page are eligible for return within 60 days from the date they are delivered. Certified Refurbished products purchased from WA Warehouse are non-returnable.

Eligibility

All returns must be pre-approved by WA Warehouse before being shipped back. To initiate a return, please contact our Customer Service team.

Items will not be eligible for return if they are:

• Opened or used. The product must be in its original condition and packaging.
• Discontinued models. Please check with our customer service team to verify your model eligibility.
• Disposable Goods. (Single-use items such as wipes, gloves, etc)
• Refurbished.

Restocking Fee/Refund

A 10% restocking fee will be applied to all returns over $1500. This fee is deducted from the refund amount. All refunds over $300 will be sent by check regardless of payment method.

Return Shipping Costs

Customers are responsible for covering the costs of returning the product to WA Warehouse. We recommend using a trackable shipping method and insuring the package to ensure its safe return.

Return Process

To initiate a return, please contact our Customer Service team at sales@wawarehouse.com
After a return is approved, ship the product to the address provided by our Customer Service team.
Once the returned product is received and inspected, we will process the refund, minus any applicable restocking fees.

Customer Support

If you have any questions or concerns regarding our return policy, please contact our Customer Service team at sales@wawarehouse.com
WA Warehouse reserves the right to modify or update this return policy at any time without prior notice. Please review this policy regularly for any changes. For abuse of return policy, WA Warehouse reserves the right to use their discretion to suspend this policy.

Cancelation Policy

Once an order is placed, it cannot be canceled. To return a product, please review the return policy above.